General Terms & Conditions

Who we are
webcarhirecrete.com is a rent a car broker and has chosen through the years the best rent a car companies with the most competitive rates, terms and conditions. We use the latest technology to support our rent a car suppliers and offer to you the best service. Terms and conditions are different per location and for your convenience you may visit the local terms and conditions, where are written detailed.

Driver's Age
In the most countries the minimum age for the renter must be between 21 and 25, depending of the car category. In addition some times there is and maximum age, which is about 75. In some countries, for younger drivers there is the availability for rent a car under a fee. Details per country and car group you may see at the local terms and conditions.

Driving License
Drivers must have the driving license at least for 1 year and a valid passport or ID when collecting the car, which will be asked when they rent a car. In a few countries and for specific car categories it is needed the driving license to be held at least for 2 or 3 years. Details per country and car group you may see at the local terms and conditions.

Vehicles
All the vehicles are mechanically checked before each renting. In addition our rent a car suppliers use the latest and safest car models. We suggest you, before you rent a car to check it (lights, brakes, indicators) and if you doubt to ask for changing.

Car Categories
We can not promise any specific car make or model. The named cars at our web site are only examples. Please clarify, before you rent a car which other cars belong to the same car category.
If the rent a car supplier can not offer a car of the ordered car group, has the right to offer a car of the next car category without charging the customer.

Rental Period
Rentals under 7 days are charged at a higher daily rate. Many times there are special offers for long term reservations from our rent a car suppliers. Rental period is based on a 24 hours, starting at the time as in the voucher. The minimum period of rent a car is 1 day. There is an hour grace which is valid only while booking the car, any extra delay will be charged as extra day.

Rent a Car Rates
Prices are calculated, based on car category, rental period and locations. We would like to inform you that our rates are in value only for online bookings and is explained clearly at the local terms and conditions the including insurances. webcarhirecrete.com has the right to change the prices. Reservations that have already been confirmed will be served with the confirmed rates.

Out of Hours
In all locations there is the possibility for a delivery out of office hours. Usually is charged additional and paid locally. The charge differs per rent a car supplier and you can be informed in the local terms and conditions.
In case that your flight or ferry will delay and you will arrive out of office's hour, it is possible to be asked to you the additional charge by the rent a car company.
Mechanical Problems
Any mechanical problem you may face with your car you have to report it immediately to rent a car company, whose telephone numbers are on your rent a car contract and on your rent a car voucher. In case is required phone the road assistance.

Delivery Hotels
If you require your car at your hotel, you have to inform us the name of the hotel and a contact telephone number. At many locations there is the possibility to rent a car company to deliver your car at your hotel. Usually when your hotel is close to a branch office there is no extra charge. In case your accommodation is too far, may be an extra charge depending of the distance. You may be totally informed in the local terms and conditions.

One Way Rental
It depends of the rent a car supplier of accepting the one way rental. Usually when there is a branch office it could be without fee. Each rent a car company has a different policy for the one way rental. In case you are interested in, please check the local terms and conditions.

Personal Information
We will ask from you a few personal information, such as name, mobile phone, country. It will be for your convenience, offering to you a better rent a car service. We will inform the rent a car company only with the absolute required data.
This information will be kept by our company and will not be sold to other companies. You have the right to check your personal information and ask for any amendment; for your safety we will ask you some questions at the beginning.

Amendments
After your confirmation you may change your plans, usually the air companies inform for schedule change. At the rent a car voucher, which will be sent to you, there will be also a password; with this password you may log in and change your rent a car reservation. You have the possibility to change days, pick up and drop off locations either your rent a car vehicle. We will ask from the rent a car supplier to confirm the amendment, if it will be declined, automatically we will ask a confirmation from an other rent a car supplier and a new rent a car voucher with all the details will be sent to you. In case that at your amendment will be extra cost, immediately you will be informed by our rent a car program and if we have to refund money to you, will be refunded the next few days. In addition, for any amendment will be an extra charge of 3 euro for administration reasons. If you are interested in avoiding this charge, please read the amendments safety paragraph.

Amendments Safety
You are available to change your reservation. At this situation you will be charged 3 euro, each time you amend your reservation. In case you would like to avoid this charge, you may click at the amendment safety box before your request and you have the possibility for unlimited amendments with 2 euro.

Extensions
During your holidays, you may change your plans and decide that you prefer to keep your car more. At this situation it would be better for you to log in at our rent a car web site and ask for this kind of amendment. We will ask from the rent a car company for an extension. Be careful, a deal direct with the rent a car company may be charged higher than our rent a car web site.

Cancellations
You have the right to cancel your booking. When this will happen, first of all you have to log in and cancel your booking. Remind we do not cancel bookings through telephone. When you cancel your reservation, the amount which you have been charged as deposit will be refunded. The total refundable amount depends of the period of cancellation. Our cancellation policy is based at the release period. If you cancel your booking more than 15 days of your arriving the total amount will be refunded. If you cancel between 14 and 8 days, we will refund to you the 50% and if you cancel between 7-1 days there is no refundable amount, because the rent a car company has already scheduled your arrival. In case you interested in avoiding this charge, please read carefully the cancellation safety.

Cancellation Safety
You may choose the cancellation safety before your booking with an extra charge of 2 euro. At this situation you have the possibility to cancel your reservation 3 days before your arrival and the total amount of deposit will be refunded to you.

No Show Customers
When you have booked a car and you will not arrive and you will not inform us for any amendments at your rent a car schedule. There is no refund for the deposit charge and the rent a car supplier has the right to ask money from 1 day until the whole rental. We suggest you to inform immediately for any amendment, as a result to avoid these problems.

Refund Money
When we have agreed to refund money to you, we have been specific at the exact amount. This amount is always in euro, so not be surprised if you probably see a small difference with your country currency. In addition, usually our rent a car program needs 2 with 3 working days to confirm refunds.

Administration Fee
Administration fee is charged for each booking after our rent a car supplier confirmation and is always 2 euro. This amount is not refundable at each situation. In case you amend your booking, you will not be charged again with the administration fee.

Border Exit
At the most countries the border exit is not allowed by the rent a car supplier. In case you would like to drive a way from the country's border you have to ask the rent a car company. Maybe will be asked an extra insurance for this, but do not try to do it without the rent a car permission.

Insurances
You will meet many tricks with the insurances at the rent a car web sites. We suggest you to ask always details for what is included in the insurances and if there will be any extra charge at your arrival. We have been specific with our rent a car suppliers and you will have not any surprise at your arrival. You have to read carefully the local terms and conditions to see our deals with the local rent a car companies. In case you will require more information, please do not hesitate to contact us.

Including In Rent a Car Price
Except the insurances which are included at your rent a car price, there are also other important details, which you have to check. First of all check if there is 24 hour phone service. In addition see for the 24 hour road assistance and the possibility of changing your car in case of breakdown. A map of the area will be such as useful as driving instructions for your accommodation.

Payment Method
When your booking will be confirmed by our rent a car supplier, an amount between 15-25% will be charged immediately at your credit card and a rent a car voucher with all the details of the rent a car company and the amount charged will be sent to you. The balance of payment you will pay upon your arrival at the rent a car company.

Credit Card
We are glad to inform you that our company uses the latest technologies for our customer's safety. We do not keep your credit's card details. Automatically your details will be sent to the bank and we do not involve with details. When you will pay with a credit card you will be charged extra 3 euro for the bank's commission. In case you will pay with a debit card there is no fee for the bank's commission. RENTACAREASY.COM takes care only for the rent a car reservations and not with the credits cards payments, which are automatically charged to banks

Join In Club
If you join in our club, you will have the chance of our special offers for rent a car and you will enjoy the advantages of our point system. Our point system is based at your reservations, for each 5 reservations you have extra 10% discount for the 6th reservation and the possibility of a free upgrade. The 10% discount of our members is extra of the discount for the online reservations and is calculated automatically of our rent a car program.

Fuel Policy
The fuel policy depends on our rent a car suppliers, usually they ask the same fuel to be returned. Please be aware when you return the car empty of fuel, you will be charged more than the normal price. In addition, for some of our rent a car suppliers, you may return the car tank empty simply paying the market price of the missing petrol/gasoline on delivery. This can be convenient for destinations where you travel long distances.

Black List
RENTACAREASY has created a black list for the rent a car suppliers but also for the customers. In case that a rent a car company unreasonable left the customer unsatisfied, immediately compete-rentacar.com will punish by loading in the black list. At this situation, we decide the period of punishment or to load off this rent a car company from our program.
The black list for the customers is based for customers who are disrespect to us and our rent a car suppliers, they were rude or drove drank. When a customer is loaded in black list, there will be no chance to rent a car from us again. In addition, the customer will be in black list for all the group of our companies.

In Case of Accident
If you will be at the unpleasant situation of a car accident, first of all try to be calm and remember that the panic is not helpful. If anyone is injured try to help them and call the ambulance. Call immediately the rent a car company at the emergency phone number. Call also the police and try to inform them exactly where you are located. Make a report of accident with all the details. Try to keep as many as you can information for the other vehicle, such as driver's name, register number etc.
In case of mechanical breakdown contact the rent a car company and the road assistance and remember to take your staffs from the car.

Equipments
You have the availability to ask equipments when you rent a car. Take care, if you will ask them after your arrival, it may be more difficult to serve you, so it would be better to ask them at your request. In addition, some equipment are for specific car groups depending on the rent a car company.

Special Requests
If you have a special request and you could not find the solution through our rent a car web site, please do not hesitate to contact us. Usually the most common question is for the one way rentals. We would like to inform you that we have loaded to our program the rent a car companies, which accept the one way rentals.

Delivery Information
All the details we have asked you are for offering better service to you on your arrival. We inform exact the details that the rent a car company requires so as not to confuse you and be disappointed at the beginning.

Collection Information
We inform the rent a car company, also for the date, the time and the location that you will return the car. Please be careful, in case you will delay the car, the rent a car company has the right to charge you extra.

Last Minute Reservation
When you ask at the last minute to rent a car, our company will send immediately through email your request to the rent a car company and a SMS to the rent a car manager; as soon as possible we have the confirmation, we inform you through email. In this situation, it would be better for you to choose the SMS confirmation.

SMS Confirmation
If you ask to rent a car at the last minute, your confirmation will be sent through email. It would be better for your convenience to ask the confirmation to be sent also by SMS at your personal mobile phone.

Rent a Car Voucher
First of all, the rent a car voucher is the confirmation for your request. Moreover it is the payment of deposit receipt. At your rent a car voucher will be written all the details of the rent a car company, the phone numbers and instructions of meet and greet. Remember that you have to keep your rent a car voucher when your car will be delivered.

Complaints
webcarhirecrete.com must answer to all your complaints in the next 7 days. We suggest you when you have a problem with your car to inform immediately the rent a car company, always they find a solution or they change your car. In case you have informed the rent a car company and your problem has not been solved, please inform us at the same time.

After Sales Management
When you will return the car, in the next days we will sent to you an email asking your opinion for the rent a car company. Your opinion will be very important for us to keep, change or punish through our black list the rent a car company.

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